Our data promise
How we look after your data
You trust Cadence with your business and your customers’ words. Here’s what we do with them.
Hosted in Europe
Our infrastructure and AI models are hosted in Europe, across the UK and EU. Your business information and customer conversations are processed there to run Cadence and prepare replies.
Used to help your business
We use the information you share to answer customers, manage conversations and bookings, and provide support. The AI uses relevant conversations, business facts and your instructions to do its job.
Never training material
Your messages are never used to train AI models — by us or our AI providers. We never sell your personal data.
Kept private
Customer messages are encrypted in storage, and access is restricted to your business and the services and people needed to support it. Product analytics and error reports do not include customer message content.
Your choice to stay or leave
Choose Download my data in Settings → Security to request an export by email. Administrators can export business data; other team members can export their personal data. You can request account deletion in Settings → Profile. Confirm by email, then you have 30 days to change your mind. Your personal account details are deleted or anonymised when the request is processed. Shared business data and subscriptions are separate; contact us to arrange business-wide deletion.
Connected platforms and providers for payments, communications and error monitoring may process data elsewhere. Our privacy policy explains who receives data, why, and your rights. Questions? Email us.